About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for three consecutive years 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Summary

We are looking for a customer‑focused, organized, and engaging leader to serve as a key connection between our Customer Service Center (CSC), airline partners, and internal teams. In Account Manager role, you’ll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. You’ll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and on‑time performance.

Why You’ll Love Working Here

    • Medical, Dental, and Vision coverage starting Day 1
    • Employer‑paid life insurance and AD&D benefits
    • 401(k) with company match
    • Paid vacation, sick time, and holidays
    • Tuition reimbursement
    • Free meals and parking
    • Career growth opportunities with a global organization

How You’ll Make an Impact

Customer & Account Support
    • Build strong, positive relationships with assigned airline partners and act as their primary on‑site contact
    • Ensure accurate billing, provisioning, and inventory levels in line with customer expectations
    • Support on‑time departures by coordinating catering activities and responding quickly to service needs
    • Track quality scores, customer feedback, and flight attendant comments to help drive improvement
    • Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses
    • Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards
    • Support menu presentations and special events alongside the Executive Chef

Team Leadership & Operations
    • Help keep your area organized, staffed, and running smoothly
    • Coach, motivate, and develop team members in line with company values and HR guidelines
    • Support performance improvement and career development through ongoing feedback and training
    • Monitor costs in your area, identify opportunities for improvement, and help manage budgets responsibly
    • Participate in company‑wide initiatives focused on quality, safety, efficiency, and continuous improvement

What We Look For in a Candidate

    • Bachelor’s degree or equivalent work experience
    • 3–5 years of experience in a customer‑facing, operations, or service environment (aviation, food service, or hospitality preferred)
    • Strong communication and presentation skills with the ability to build trust and partnerships
    • A proven customer‑service mindset with attention to detail and follow‑through
    • Experience understanding and managing product and labor costs
    • Comfort using Microsoft Office and standard computer applications