About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Ramp/Transportation Operations Supervisor is responsible for overseeing and coordinating all ground-level activities related to aircraft catering and loading. This role requires a strong emphasis on safety, efficiency, and customer service. The supervisor will ensure seamless operations, on-time performance, and adherence to company standards and regulatory requirements.

Main Accountabilities

Supervisor Responsibility

•    Oversees daily ramp operations, including loading and unloading of catering equipment and supplies.
•    Manages ramp personnel, including scheduling, training, and performance management.
•    Ensures compliance with all safety regulations, including OSHA, FAA, and TSA guidelines.
•    Conducts regular safety inspections and training sessions.
•    Coordinates with flight operations and catering teams to ensure timely and accurate loading of aircraft.
•    Monitors and optimizes ramp efficiency, including equipment utilization and workflow.
•    Resolves operational issues and problems in a timely and effective manner.
•    Maintains accurate records and reports on ramp activities and performance metrics.
•    Collaborates with other departments to ensure smooth operations and customer satisfaction.

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

•    Previous experience in ramp operations or a related field.
•    Strong leadership and supervisory skills.
•    In-depth knowledge of aviation safety regulations and procedures.
•    Excellent organizational and time management skills.
•    Ability to work under pressure and meet tight deadlines.
•    Strong problem-solving and decision-making abilities.
•    Valid driver's license and ability to operate ground service equipment.