About us

Role Purpose Statement

The Operations Supervisor - Cold Food Production plays a key leadership role in the day-to-day execution of food production and logistics within a high-volume airline catering environment. The Food Production Supervisor is responsible for overseeing the preparation, assembly, and quality control of all cold food products during the production period. This position is also responsible for supervising frontline teams (approx 25-30 employees), ensuring efficient workflow, meeting production timelines, maintaining safety and sanitation standards, and supporting overall operational excellence. The Supervisor ensures that customer specifications are met while promoting a culture of accountability, quality, and continuous improvement.

• Work location -  Onsite @ our Sky Chefs facility located near Austin-Bergstrom International Airport 
• Work schedule -  5 consecutive working days followed by 2 consecutive days off.  Must be flexible to work non-traditional hours including early mornings, evenings, nights, weekends and holidays as business dictates 
• We operate 24/7, 365 days a year

Compensation & Benefits

• Competitive Pay
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge required
• 2+ years supervisory experience working in a high volume food production, catering or manufacturing environment OR large kitchen experience
• Bilingual (English/Spanish) highly preferred 
• Experience working in a fast-paced, deadline driven environment 
• Strong leadership experience with the ability to lead a team of 20+ union, hourly workers per shift 
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Proficient with Microsoft Office and Windows-based computer applications