About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Job Overview

As an Account Manager, you will play a critical role in ensuring seamless collaboration between our Customer Service Center (CSC) and our airline partners. You will be the key liaison, maintaining strong relationships, managing customer expectations, and ensuring operational excellence in line with airline specifications. This role requires exceptional organizational, problem-solving, and communication skills to uphold service quality, drive efficiency, and enhance customer satisfaction.

What you will do

Customer & Account Management

• Act as the primary point of contact between the CSC, airline partners, and Key Account Managers, ensuring alignment and customer satisfaction.
• Oversee billing accuracy, provisioning, and inventory control to meet airline standards.
• Monitor airline cycle changes and collaborate with internal teams to ensure smooth transitions.
• Ensure timely and accurate equipment inventory management and compliance with customer specifications.
• Lead menu presentations in collaboration with the Executive Chef and support culinary teams in executing airline requirements.
• Track and analyze customer feedback and quality performance metrics, ensuring continuous improvement in service delivery.
• Participate in customer evaluations and audits, ensuring compliance with airline expectations and regulatory standards (FDA, HACCP, etc.).
• Maintain and update customer specifications, ensuring proper documentation and adherence.

Operational & Leadership Excellence

• Ensure on-time departure of all flights, adhering to catering and service guidelines.
• Lead and develop a high-performing team by fostering a customer-centric culture and operational efficiency.
• Implement best practices in cost control, resource planning, and process improvement initiatives.
• Support and participate in company-wide initiatives, including Global Quality Standards (GQS), Lean Manufacturing, and Employee Safety Programs.
• Work cross-functionally to ensure smooth operations and alignment with customer expectations.

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience in account management, hospitality, operations, or a related field.
• 3-5 years of experience in account management, customer service, or operational roles, preferably within aviation, catering, logistics, or food service industries.
• Strong relationship management, negotiation, and problem-solving skills.
• Ability to analyze operational data and track cost, quality, and performance metrics.
• Proficiency in Microsoft Office and Windows-based applications.
• Experience working with regulatory compliance standards (FDA, HACCP, etc.) is a plus.

Why Join Us?

This role offers an exciting opportunity to drive customer excellence and operational success in a fast-paced, dynamic environment. If you thrive in a role that combines strategic account management with hands-on problem-solving, we’d love to hear from you!