About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Role Purpose Statement:  Leadership position at the CSC (Customer Service Center) level responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement; ensures compliance with federal and state employment laws; handles employee relations issues for CSC employees.

Main Accountabilities

Business Strategy, Policies, and Tools
•    Execute the implementation of the regional strategy in the area of responsibility
•    Ensure compliance with the policies provided by region and Corporate
•    Participate in decisions regarding field human resource strategy development and implementation
Human Resource Management
•    Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
•    Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
•    Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.  
•    Responsible for supporting employees regarding employee relations issues.
•    Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
•    Source, recruit, interview and select quality employees to staff various CSC positions.
•    Deliver and manage CSC and company required training and development programs.
•    Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
•    Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.
Project Management 
•    Assist with the administration of field training programs such as employment laws/regulations, supervisor training, safety, etc. 
•    Lead and/or participate in Headquarters (HDQ) initiated ad-hoc projects 
•    Support Field HR personnel with CSC business start-ups and changes or reduction activities 
•    Perform duties of acting Regional HR Director as needed
Leadership
•    Ensure area of responsibility is properly organized, staffed and directed
•    Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations
 

Knowledge, Skills and Experience

Business Strategy, Policies, and Tools
•    Execute the implementation of the regional strategy in the area of responsibility
•    Ensure compliance with the policies provided by region and Corporate
•    Participate in decisions regarding field human resource strategy development and implementation
Human Resource Management
•    Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
•    Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
•    Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.  
•    Responsible for supporting employees regarding employee relations issues.
•    Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
•    Source, recruit, interview and select quality employees to staff various CSC positions.
•    Deliver and manage CSC and company required training and development programs.
•    Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
•    Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.
Project Management 
•    Assist with the administration of field training programs such as employment laws/regulations, supervisor training, safety, etc. 
•    Lead and/or participate in Headquarters (HDQ) initiated ad-hoc projects 
•    Support Field HR personnel with CSC business start-ups and changes or reduction activities 
•    Perform duties of acting Regional HR Director as needed
Leadership
•    Ensure area of responsibility is properly organized, staffed and directed
•    Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations
 

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