About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Cold Food Operations Supervisor at Sky Chefs plays a critical role in overseeing and managing the preparation, storage, and distribution of cold food items in accordance with company standards, customer specifications, and food safety regulations. This position is responsible for supervising a team of kitchen staff, ensuring that all cold food items are prepared efficiently and meet quality standards. The supervisor will also manage inventory, monitor the adherence to food safety protocols, and work collaboratively with other departments to ensure seamless operations. The ideal candidate will have strong leadership skills, a deep understanding of food production processes, and a commitment to maintaining high standards of cleanliness and safety. This role is essential in ensuring that Sky Chefs delivers premium, high-quality cold food products to our airline and hospitality clients.

Main Accountabilities

• Responsible for supervising the Cold Food Department and working closely with other department leaders
• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Maintains all financial goals related to material, productivity, overtime, and labor goals
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Associates/Bachelor’s degree or equivalent experience
• In addition, one to three years of supervisory experience in a food production and restaurant or catering environment or equivalent experience
• Food handling and food safety knowledge experience
• Must have strong and effective leadership and communication skills and the ability to successfully manage a staff of 20+ hourly employees
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to give negative and positive feedback to employees on a daily basis
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications

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