About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Account Manager is responsible for building and maintaining strong relationships with airline clients, ensuring the successful delivery of catering and supply chain solutions that meet their operational and quality expectations. This role serves as the primary point of contact for clients, driving customer satisfaction, identifying opportunities for growth, and collaborating with internal teams to deliver tailored solutions that support LSG Sky Chefs’ business objectives.

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

• Client & Account Management

  • Build and maintain strong, trusted relationships with assigned airline accounts.

  • Ensure accurate billing, provisioning, and inventory management in line with client standards.

  • Oversee daily par levels, equipment inventory, and on-time departure of flights.

  • Monitor compliance with customer specifications, safety protocols, and regulatory requirements (FDA, HACCP, etc.).

  • Support airline cycle changes and participate in evaluations, providing timely feedback to internal teams.

  • Track quality scores, maintain customer-specific databases, and assist with menu presentations and Chef Tables as needed.

  • Participate in special projects that enhance the customer experience and operational performance.

  Leadership & Team Development

  • Organize, staff, and lead your area of responsibility to achieve operational excellence.

  • Motivate, coach, and develop team members in alignment with company values and Human Resources policies.

  • Support career development and performance improvement initiatives, including the Global Performance System (GPS).

  • Ensure departmental adherence to cost budgets, safety expectations, and continuous improvement initiatives such as GQS, HACCP, and Lean Manufacturing.

  Why You’ll Love This Role:
  You’ll have the opportunity to directly impact client satisfaction, drive operational excellence, and collaborate with talented teams across a global organization. Your work ensures that thousands of passengers enjoy seamless, high-quality airline catering every day, making you a key part of LSG Sky Chefs’ success story.

  
   

Knowledge, Skills and Experience

• Bachelor’s degree in Business, Hospitality, Supply Chain, or a related field preferred

• 3+ years of experience in account management, operations, or client services, preferably in airline catering, hospitality, or food service industries

• Proven track record of managing client accounts and delivering high-quality service

• Experience with budgeting, cost control, and process improvement initiatives

• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding of the drivers of product and labor cost variances
• Needs good knowledge of Microsoft Office and Windows-based computer applications