About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Operations Supervisor at LSG Sky Chefs plays a key leadership role in the day-to-day execution of food production and logistics within a high-volume airline catering environment. This position is responsible for supervising frontline teams, ensuring efficient workflow, meeting production timelines, maintaining safety and sanitation standards, and supporting overall operational excellence. The Operations Supervisor ensures that customer specifications are met while promoting a culture of accountability, quality, and continuous improvement.

Main Accountabilities

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• High school diploma or GED required; associate or bachelor’s degree in Operations Management, Business, or related field preferred.

• 2+ years of experience in a production, logistics, or food service environment, with at least 1 year in a supervisory or lead role.

• Strong understanding of production workflows, safety procedures, and quality standards in a fast-paced, high-volume setting.

• Effective leadership, communication, and conflict resolution skills.

• Ability to work flexible shifts including early mornings, evenings, weekends, and holidays as required.