About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Manager of Operations at LSG Sky Chefs is responsible for leading and optimizing day-to-day production and service delivery within the unit to ensure safe, efficient, and high-quality operations. This role drives performance in alignment with company standards, customer specifications, and regulatory requirements, while fostering a culture of safety, accountability, and continuous improvement. The Manager of Operations collaborates cross-functionally to meet operational targets, manage labor and resources effectively, and deliver exceptional results that support customer satisfaction and business growth. 
 

Main Accountabilities

Operational Management

• Strategically plan, organize, and manage departmental operations, including labor hours, shift schedules, productivity, quality, and safety.

• Ensure on-time and accurate production of food, equipment, and catering for flights.

• Monitor and maintain appropriate par levels of customer inventory and customer-specific goods.

• Attend daily operations briefings to ensure alignment across functions and shifts.

• Initiate and oversee continuous improvement initiatives to optimize operational processes.

Cost and Resource Control

• Manage departmental costs within budget through effective manpower planning, scheduling, and overtime control.

• Ensure optimal utilization of human, technical, and material resources.

• Provide operational data to support the development of annual business plans and departmental budgets.

• Plan, implement, and control the cost budget; initiate corrective actions for any deviations.

Quality, Compliance, and Safety

• Ensure compliance with customer specifications, quality standards, and applicable regulations, including FDA, HACCP, environmental, health, and safety guidelines.

• Investigate customer quality concerns and implement corrective and preventive actions.

• Support and promote company initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and employee safety programs.

Leadership and People Development

• • Ensure the department is properly organized, staffed, and directed to meet operational goals.

  • Lead, guide, and motivate team members in accordance with the company’s Human Resources policies.

  • Support and participate in coaching through the Global Performance System (GPS) and other development initiatives to build team capability.

  • Foster a positive, proactive working relationship with internal teams and external customers.

  • Champion and model LSG Sky Chefs’ core values and leadership principles within the department.

Knowledge, Skills and Experience

• 5+ years of progressive experience in operations, production, logistics, or food manufacturing

• 2+ years in a leadership or supervisory role, preferably in a high-volume, regulated industry

• Experience working in airline catering, food production, or hospitality operations strongly preferred

• Demonstrated success managing budgets, meeting performance targets, and driving continuous improvement

• Experience working in a unionized environment is a plus