About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Our Chicago operations is growing!  Join our team as a Tower Planner/Administrator and play a critical role in supporting our growing Chicago operations. In this fast‑paced, customer‑focused role, you’ll serve as the central communication hub—coordinating flight information, routing changes, and gate updates while ensuring our airline partners receive accurate, timely, and professional service. If you thrive in a dynamic environment, excel under pressure, and are passionate about delivering exceptional support, this is an exciting opportunity to grow your career and make an impact every day.

Location:  near O’Hare International AirportSchedules:   We service the airline industry and operate 24/7.   We are hiring for evening and overnight shifts.Benefits:  We offer a comprehensive benefits package with no waiting period.  Eligible Day 1.

Main Accountabilities

• Review dispatch sheet to check for any new routings and compare to daily schedule
• Act as liaison between LSG Sky Chefs and our customers
• Fill in gate and ship number
• Update gate changes/ routings and canceled flights and relay information to drivers
• Foster working relationships with the customer through strong written and verbal communication
• Coordinate with Ramp personnel to resolve any catering issues as appropriate
• Update and relay information to all levels of management
• Generate reports to airline customers
• Airline equipment inventory and ordering
  Customs paperwork
• Operate ACE and other airlines information systems
• Various clerical assignments
• Other responsibilities as assigned by management

Knowledge, Skills and Experience

• High School Diploma
• Excellent communication skills: able to read, write, and speak English
• Must have basic mathematics skills
• Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
• Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
• Ability to work a variety of shifts as we operate 365/24/7
• Must have ability to work under pressure while maintaining composure
• Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers
• Ability to handle multiple calls and radio communications
• Work well under extreme pressure and temperatures
• Must be able to obtain AOA badge & customs sticker