About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

 The Account Manager – Korean Speaker serves as the primary liaison for Korean-speaking airline clients, ensuring outstanding service delivery and fostering strong, long-term partnerships. This role is responsible for managing and growing key accounts, gaining a deep understanding of client requirements, and collaborating with internal teams to provide customized catering and service solutions. The Account Manager also plays a vital role in supporting business growth by identifying opportunities, proactively addressing challenges, and ensuring consistent client satisfaction. Fluency in Korean is essential to facilitate seamless communication, build trust, and align with regional and global business strategies. 

Main Accountabilities

Account Management

• Serve as the primary point of contact for Korean-speaking clients, ensuring timely communication and exceptional service delivery.
• Develop and nurture strong client relationships to understand business needs, service expectations, and long-term goals.
• Partner with cross-functional teams—including Operations, Culinary, Procurement, and Finance—to deliver tailored solutions that meet or exceed client requirements.
• Conduct regular client visits, presentations, and business reviews to strengthen relationships and identify opportunities for revenue growth or service enhancements.
• Monitor account performance, analyze service delivery metrics, and provide detailed reporting on account health and client satisfaction.
• Proactively address client concerns, resolve issues efficiently, and ensure alignment with contractual obligations and service level agreements.
• Collaborate with leadership on account strategy, contract renewals, and commercial initiatives to drive profitability and client retention.
• Stay informed on industry trends, competitive activity, and customer preferences to recommend innovative catering and service solutions.
• Support business development efforts by contributing to proposals, presentations, and negotiations as required.

Knowledge, Skills and Experience

• Bachelor’s degree in Business, Hospitality Management, or related field preferred.
• Proven experience in account management, preferably within the airline catering, hospitality, or service-related industry.
• Strong communication, negotiation, and presentation skills, with the ability to influence at all levels of an organization.
• Native or fluent proficiency in Korean and English, with excellent business communication skills in both languages.
• Demonstrated ability to manage multiple client accounts with attention to detail and strategic focus.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word); experience with CRM systems a plus.
• Strong problem-solving skills and a proactive, client-focused mindset.
• Willingness and ability to travel domestically and internationally as needed.