About us

We are a global leader in airline catering and food services, delivering high‑quality meals and hospitality experiences to millions of travelers every year. Our work spans airline catering as well as retail, education, healthcare, and transportation markets fast‑paced environments where precision, teamwork, and speed matter.Our people are the foundation of our success. Across our locations, teams take pride in doing things the right way, with quality, food safety, and reliability at the center of everything we produce. We are honored to have been named Airline Caterer of the Year in North America for three consecutive years (2023, 2024, and 2025) As we continue to grow, we’re looking for professionals who want to make a real impact and take pride in delivering work that travels the world every day.

Why This Role Matters

We’re hiring a Food Safety & Quality Manager who wants to own food safety end‑to‑end, influence operations daily, and be the final decision‑maker when it comes to protecting consumers, customers, and the business. In this role, you will play a critical part in ensuring that all food safety and quality management systems meet or exceed regulatory, customer, and company standards. You will oversee the implementation, auditing, assessment, and training of quality systems at our Customer Service Center (CSC), ensuring we deliver only the finest, safest products to our airline customers. This is a unique opportunity to join our team driving food safety excellence in an exciting and fast-paced environment.

What You’ll Gain

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Competitive Salary + 401(k) Match – Secure your financial future
• Day 1 Benefits – Medical, Dental, Vision, Life Insurance, AD&D
• Tuition Reimbursement – Invest in your professional development
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.
• Paid Time Off – Vacation, Sick Leave, and Holiday Pay
• Exclusive Perks – Membership to American Airlines Credit Union

What You’ll Lead & Deliver

 Food Safety Leadership 
    • Own and enforce HACCP and FSMA Preventive Controls programs
    • Serve as the site Preventive Controls Qualified Individual (PCQI)
    • Ensure full compliance with: 
        ○ FDA & USDA regulations
        ○ FSMA
        ○ cGMPs
        ○ Customer food safety requirements
    • Lead investigations into: 
        ○ Food safety deviations
        ○ Environmental findings
        ○ Alleged foodborne illness complaints
Audit Readiness & Regulatory Confidence
    • Prepare and lead unannounced audits and inspections
    • Act as the primary site lead for: 
        ○ FDA / USDA inspections
        ○ Customer audits
        ○ Third‑party audits (SQF, BRC, IFS experience strongly preferred)
    • Drive corrective actions through completion and verification, not just documentation
Quality Systems & Verification
    • Oversee environmental monitoring and microbiological testing programs
    • Review and trend: 
        ○ Swab results
        ○ Finished product testing
        ○ Sanitation verification data
    • Conduct routine and spot checks on the production floor
    • Ensure customer and internal quality standards are consistently met

Who We’re Looking For

•  Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or related field
• PCQI certification 
• HACCP certification 
• 5+ years of hands‑on food safety experience in a regulated manufacturing environment
• Experience leading audits and inspections
• Strong working knowledge of:
      • FDA & USDA regulations
      • FSMA Preventive Controls
      • HACCP systems
      • cGMPs
• Comfortable working on the production floor, not just in an office