About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Overview

As Operations Manager, you will lead and develop a team of approximately 80 employees across transportation, assembly, sanitation, and warehouse departments. This role focuses on driving operational performance through strong leadership, coaching, and accountability. You’ll ensure resources are optimized, processes run efficiently, and continuous improvement initiatives are implemented to maintain high standards of safety, quality, and productivity. The ideal candidate is a hands-on leader who can inspire teams, foster collaboration, and deliver results in a fast-paced environment.    

• Work location: onsite @ Sky Chefs facility @ George Bush Intercontinental Airport 
• Work schedule:  Flexibility is a must as we operate 365/24/7 to support our amazing airline clients.    Typical days off: Saturday/Sunday.   Will need to work other shifts to help cover vacations, business needs. 

What you'll do

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
  Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods 
  Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes
  Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed
  Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
  Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
   

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• In addition, three to five years of directly related experience required in a management role
• Experience in using and managing Variable Production Systems and schedules
• Strong presentation, communication, training and interpersonal skills
• Proven success in improving work processes and leading change in a complex, fast environment
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Proficient knowledge of Microsoft and other software platforms