About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

The Director of Transportation, Airline Catering Operations serves as the organizational subject matter expert (SME) for all transportation-related operations within airline catering. This role is responsible for designing, optimizing, and standardizing transportation strategies that ensure safe, compliant, productive, and on-time delivery of catering services to aircraft for North America. The Director provides thought leadership with all transportation directors and managers across Sky Chefs kitchen facilities in the US, drives continuous improvement, and partners cross-functionally to align transportation capabilities with operational and commercial objectives.

Main Accountabilities

Subject Matter Expertise & Strategy

• Act as the NAM expert on all transportation operations, routing, and airside logistics.
• Define and implement best practices across all locations to drive consistency and operational excellence.
• Advise Senior Director and Executive Leadership on transportation strategy, risks, and investment decisions.
• Lead benchmarking efforts to compare internal performance against industry standards.

Operational Excellence

• Oversee transportation performance across locations, ensuring alignment with on-time departure (D0) and service level agreements.
• Identify inefficiencies in routing, staging, and people utilization; implement scalable solutions.
• Develop contingency plans for irregular operations (IROPs), weather events, and disruptions.

Data, Systems & Innovation

• Serve as SME for transportation operations systems (Groundstar, Forms).
• Drive data-driven decision making through KPI development, dashboards, and performance analytics.
• Identify and deploy automation opportunities with CI Teams (e.g., dispatch optimization, predictive analytics).

Cross-Functional Leadership

• Partner with operations, commercial, and airport stakeholders when applicable to align transportation with production and flight schedules.
• Support new business launches, station startups, and contract expansions.
• Act as the escalation point for complex transportation challenges across the network.

Talent & Capability Development

• Build and develop transportation leadership at each location.
• Standardize training programs.
• Promote a culture of accountability, safety, productivity minded and continuous improvement.

Knowledge, Skills and Experience

• Bachelor’s Degree in Transportation/Logistics related field
• 8+ years of transportation experience in airline catering, aircraft ground handling services or airport operations required
• Airline catering, aircraft ground operations or airport operations experience required
• Strong understanding of airside operations and aviation transportation requirements
• Experience managing multi-site or network-level operations
• Proven track record in process improvement and cost optimization
• Familiarity with transportation management systems and analytics tools
• Strong technical systems proficiency
• Ability to travel domestically up to 80%