About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Overview

The Manager, Recruiting Operations and Programs is a strategic individual contributor responsible for designing, enabling, and continuously improving scalable, data-driven talent acquisition processes and programs across the organization. This role focuses on optimizing end-to-end hiring strategies for frontline, leadership, and senior leadership roles, ensuring consistent, efficient, and high-quality hiring outcomes.
The position owns the operational infrastructure, systems, and programs that power recruiting success across the corporate office and 35+ field locations. In addition, this role proactively builds talent pipelines and develops innovative hiring programs to meet both current and future workforce needs.   This is a newly created position established to support business growth and evolving workforce needs.  

• Location:  Americas HQ in Irving, TX
• Type:  Hybrid:  Mon-Thu in office, Fri work from home
• Benefits:  We offer a comprehensive benefits package available as of Day 1.  

What you will do

Talent Acquisition Operations and Systems Leadership
•Own and optimize recruiting processes and operations to support high-volume frontline hiring as well as professional and leadership recruitment.
•Serve as the primary owner and governance lead for applicant tracking systems (ATS) and related recruiting technologies.
•Manage system configuration, workflows, enhancements, and change control to drive efficiency, compliance, and a seamless candidate experience.
•Develop and maintain standardized recruiting playbooks, tools, and training resources to enable consistency across all hiring levels.
•Act as a key liaison between Talent Acquisition, HR, and technology partners.
•Lead field enablement efforts to upskill HR teams and hiring managers on recruiting best practices and system utilization.

Recruiting Process Design and Optimization
•Design, implement, and continuously improve scalable recruiting processes that support frontline, management, and senior leadership hiring.
•Identify gaps, bottlenecks, and adoption challenges; implement solutions to improve speed, quality of hire, and consistency.
•Standardize processes across field and corporate environments while allowing for necessary flexibility.
•Ensure all recruiting practices align with employment laws, company policies, and governance standards.

Recruiting Analytics and Workforce Insights
•Develop and enhance recruiting analytics, including time-to-hire, funnel performance, candidate conversion, and location-level trends.
•Translate data into actionable insights to support workforce planning and hiring prioritization.
•Provide visibility into hiring performance across frontline, leadership, and senior roles.
•Ensure data accuracy, integrity, and compliance across all recruiting platforms.

Talent Pipeline and Program Development
•Develop and execute proactive talent pipeline strategies for critical roles, including leadership and hard-to-fill positions.
•Build and maintain diverse talent pools to support future hiring needs and reduce reactive recruiting.
•Design scalable recruiting programs (e.g., leadership pipelines, workforce planning initiatives, early talent strategies).
•Measure program effectiveness and continuously refine strategies based on business needs and outcomes.

Employer Branding & Hiring Campaigns
•Lead the planning and execution of hiring events, recruitment campaigns, and targeted outreach initiatives across all talent segments.
•Develop scalable campaign toolkits to ensure consistent execution across field and centralized teams.
•Partner with internal stakeholders and external vendors to strengthen employer brand and candidate engagement.
•Track and evaluate campaign effectiveness, including engagement, hiring outcomes, and ROI.

Overall Impact
This role plays a critical part in shaping how the organization attracts, engages, and hires talent at all levels. By driving operational excellence, scalable programs, and data-informed decision-making, the Manager ensures the organization is positioned to meet evolving workforce demands with speed, quality, and consistency.

Knowledge, Skills and Experience

Required
•5+ years of experience in Talent Acquisition, Recruiting Operations, HR Programs, or a related field, with exposure to frontline, leadership, and/or senior-level hiring environments.
•Demonstrated experience owning and optimizing recruiting systems, workflows, and operational processes to drive efficiency and scalability.
•Strong analytical capabilities with the ability to interpret recruiting data, generate insights, and influence business decisions.
•Proven track record of designing and implementing recruiting programs, process improvements, or operational frameworks at scale.
•Ability to influence cross-functional stakeholders and drive adoption of new processes and tools without direct people management authority.
•Excellent communication, organizational, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

Preferred
•Experience with Fountain and SuccessFactors ATS or similar high-volume applicant tracking systems.
•Experience supporting decentralized, multi-location, or field-based organizations.
•Familiarity with both high-volume (frontline) and professional/leadership hiring models.
•Experience building or supporting talent pipeline programs, workforce planning initiatives, or employer branding efforts.

Education
•Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).