About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Quality Assurance Coordinator is responsible for implementing and sustaining robust quality systems that ensure compliance with all regulatory and customer requirements. This role focuses on monitoring food safety, sanitation, and operational standards within the Customer Service Center (CSC), aligning processes with FDA, USDA, and HACCP guidelines. By driving continuous improvement initiatives and supporting training programs, the coordinator plays a key role in maintaining product integrity and delivering exceptional quality to airline and internal customers.

Main Accountabilities

• Quality System Management: Maintain and update all recordkeeping and key performance indicators (KPIs) related to the Quality Department and GQS, including compliance with food safety, sanitation, and regulatory standards for internal and airline customers.
• Regulatory Compliance: Ensure adherence to FDA, USDA, and local health department regulations through daily monitoring and verification activities.
• Food Safety Monitoring: Conduct daily checks on Good Manufacturing Practices (GMPs), cooler and freezer temperatures, and HACCP documentation for accuracy and compliance.
• Microbiological Testing: Perform environmental swabs and microbiological sampling; coordinate with local laboratories for timely analysis.
• Specification Verification: Obtain and evaluate Chef Table samples to confirm compliance with product specifications.
• Training & Development: Assist the Quality Manager in delivering targeted training programs and initiatives to improve quality, food safety, and sanitation processes.
• Inspection & Audits: Conduct workstation inspections, portion control checks, and dispatch/galley/equipment audits to ensure compliance with gold standards and specifications.
• Data Analysis & Reporting: Create charts, trending reports, training materials, and visual aids to support continuous improvement.
• Regulated Garbage Compliance: Monitor and train employees on USDA-regulated garbage standards to maintain compliance.
• Operational Support: Provide oversight for commissary (Jump-off) locations and train hourly employees as needed.
• Additional Duties: Perform other tasks as assigned to support quality and operational excellence.

Knowledge, Skills and Experience

• Education: High School Diploma or equivalent required.
• Language Skills: Bilingual in English and Spanish preferred.
• Technical Skills: Proficient in Microsoft Office; ability to create and maintain trending charts, SOPs; skilled in using calculators, weight scales, thermometers, metal detectors, ATP testing equipment, and food processing equipment.
• Experience: Previous experience in food industry and quality assurance strongly preferred.
• Physical Requirements: Ability to work in cold environments (<40°F) and lift/push a minimum of 25 lbs.
• Core Competencies: Strong mathematical, analytical, verbal, written, interpersonal, and organizational skills; ability to work independently and act as a liaison for supervisors.
• Work Environment: Ability to thrive in a fast-paced setting with large teams; flexibility to work weekends and holidays.