About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Main Accountabilities

Supervisor Responsibility (Transportation Operations)

• Organize and staff the department to meet flight service and delivery timelines across all shifts.
• Lead daily shift briefings (dispatch plan, safety topics, gate changes, IROPs) and ensure clear handoffs.
• Dispatch and route planning: align vehicle assignments to flight schedules; respond to real‑time changes (gate/stand swaps, delays, diversions).
• Fleet readiness: ensure high-lift catering trucks, reefers, tractors, and support vehicles pass pre-/post-trip inspections (DVIR/eDVIR); coordinate preventive maintenance with Maintenance.
• Load accuracy & security: verify cart counts, galley configurations, seal integrity, and chain‑of‑custody; maintain temperature control logs and cold‑chain integrity.
• Airside operations: ensure safe positioning, marshalling, chocking, jetbridge clearance, and compliance with airport AOA driving rules.
• On‑time service: monitor flight service milestones and corrective actions to achieve OTD/OTP targets.
• Schedule and control staffing to meet labor productivity and overtime targets.
• Ensure compliance with all government regulatory standards, including:
  • DOT/FMCSA (driver qualification files, hours of service, drug/alcohol testing)
  • OSHA (PPE, ergonomics, incident reporting)
  • FDA/USDA, HACCP, GMP (food safety)
  • EPA (waste management; spill response)
  • Airport/TSA security (SIDA badges, secured area procedures, seal integrity)
• Document and improve transportation processes and SOPs; close gaps found in audits or incident reviews.
• Monitor and ensure safety compliance at all times; lead root‑cause analysis and corrective actions for accidents/incidents.
• Perform other duties as assigned to support flight service, customer needs, and operational continuity.

Leadership

• Guide, motivate, and develop drivers, dispatchers, and transportation coordinators within HR policies; deliver coaching and progressive discipline as needed.
• Make the company’s values and management principles live in the department through consistent communication, recognition, and accountability.
• Manage productivity hours and costs; initiate corrective actions for deviations (e.g., overtime, idle time, out‑of‑route).
• Participate in and support company initiatives such as Quality, HACCP, Lean/5S, Employee Safety, and Production Systems; sponsor Kaizen activities that remove waste and improve reliability

Cross‑Functional Coordination

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge required.
• 1–3 years of related experience required (transportation/logistics, food service distribution, or airline catering preferred).
• Problem‑solving and leadership skills with the ability to lead through change and time pressure.
• Strong interpersonal and communication skills; able to influence across airside, production, and airline partners.
• Ability to develop and lead others to achieve desired results and productivity goals.
• Working knowledge of OSHA, GMP, FDA, USDA, EPA and HACCP regulations; practical experience with DOT/FMCSA compliance (HOS, DVIR, driver files).
• Familiarity with airport security and SIDA/TSA procedures for secured/sterile areas.
• Excellent verbal, written, and organizational skills; able to multi‑task and prioritize in a dynamic environment.
• Good knowledge of Microsoft Office and Windows-based applications; experience with dispatch/TMS systems, handhelds/scanners, and digital logs preferred.

Preferred Qualifications (Nice to Have)

• Airfield driving permit; experience supervising high‑lift catering trucks and ramp operations.
• CDL‑B (airbrake) or prior CDL supervisory experience is a plus.
• Experience in unionized environments, scheduling, and attendance management.
• Bilingual (e.g., Spanish/English) beneficial for workforce communication.

Work Environment & Physical Requirements

• Ability to stand/walk for extended periods; lift/push/pull up to 50 lbs.
• Comfortable working outdoors/on the ramp, in cold rooms, and around aircraft operations and moving equipment.
• Shift work required, including early mornings, evenings, weekends, and holidays; occasional extended hours during IROPs.
• Must meet airport badging and background requirements.