About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Cold Food Operations Supervisor is responsible for overseeing the preparation, assembly, and quality control of all cold food products during the mid-shift production period. This role ensures compliance with food safety, hygiene, and company standards while coordinating workflow, staffing, and production timelines to meet operational goals. The supervisor leads and supports the team to deliver accurate, high-quality products on schedule, fostering a safe, efficient, and collaborative work environment. 

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Strong knowledge of cold food production processes and food safety standards

• Leadership and team management skills to motivate and guide the production team

• Excellent organizational and time management abilities to meet production schedules

• Ability to monitor quality control and ensure compliance with hygiene and safety regulations

• Good communication skills for clear direction and coordination with other departments

• Problem-solving skills to quickly address production issues and minimize downtime

• Basic computer skills for logging production data and reporting

• Attention to detail to maintain product consistency and standards

• Ability to work efficiently under pressure in a fast-paced environment

• Flexibility to adapt to changing priorities and operational needs

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