About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Ensure the food meets the standards set by regulatory health authorities and the company. The job incumbent is responsible for the implementation, auditing, assessing and training of food safety and quality management systems within the responsible Customer Service Center (CSC).

Responsible for the development, deployment, implementation, and on-going execution of the food safety preventive controls program (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility.

Main Accountabilities

Food Safety & Quality Management

• Ensure compliance with FDA, USDA, local regulations, customer specifications, and internal food safety and quality standards.
• Manage the food safety program, ensuring effective FDA FSMA preventive controls and proper record-keeping.
• Provide technical expertise in HACCP, food safety, sensory evaluations, and quality assessments.
• Conduct monthly food safety assessments, microbiological testing, and review HACCP logs.
• Use checklists to ensure consistent food safety program compliance.
• Support leadership in audit readiness and coach staff for inspections.
• Supervise pest control and related services, investigate food safety issues, and provide customer updates.
• Perform product and service quality checks and collaborate with teams to sustain the food safety program.
• Build strong relationships with stakeholders, suppliers, customers, and regulatory authorities.

Reporting

• Monitor and prepare reports for the food safety and quality system.
• Input monthly data into the company portal and maintain updated documentation.
• Collect and track food safety and quality documents like environmental monitoring, sanitation, and safety performance.

Leadership

• Communicate effectively with all levels of staff and maintain a positive, proactive approach.
• Work efficiently in fast-paced environments, demonstrating initiative and independence.
• Analyze food safety and quality reports and take corrective actions.
• Recruit, train, and evaluate food safety staff.
• Support company initiatives like HACCP, Lean Manufacturing, and Global Quality Standards.

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) 
• Five or more years of experience in Food Safety roles with a minimum of 2 years management experience.
• Technical proficiency in the areas such as of food microbiology, food chemistry, food safety, and food regulations.
• Proven understanding of government regulations in relation to food processing as FDA FSMA, Current Good Manufacturing Practices (cGMP), HACCP regulations and USDA.
• Proven analytical and leadership skills.
• Strong interpersonal and communication skills.
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Excellent verbal, written and organizational skills that combines with an aptitude for multi-tasking.
• Kknowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.