About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Main Accountabilities

Business Strategy, Policies, and Tools
•    Execute the implementation of the regional strategy in the area of responsibility
•    Ensure compliance with the policies provided by region and Corporate
•    Participate in decisions regarding field human resource strategy development and implementation
Human Resource Management
•    Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
•    Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
•    Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.  
•    Responsible for supporting employees regarding employee relations issues.
•    Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
•    Source, recruit, interview and select quality employees to staff various CSC positions.
•    Deliver and manage CSC and company required training and development programs.
•    Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
•    Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.
Project Management 
•    Assist with the administration of field training programs such as employment laws/regulations, supervisor training, safety, etc. 
•    Lead and/or participate in Headquarters (HDQ) initiated ad-hoc projects 
•    Support Field HR personnel with CSC business start-ups and changes or reduction activities 

Leadership
•    Ensure area of responsibility is properly organized, staffed and directed
•    Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations
 

Knowledge, Skills and Experience

• • Bachelor’s degree in Business, Human Resources, or a related field preferred, or equivalent professional experience required.
  • 5–7 years of progressive Human Resources generalist experience in a supervisory or managerial role.
  • Proven knowledge of federal and state employment laws and their practical application in a complex operational environment.
  • Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
  • Excellent written and verbal communication skills, with the ability to influence and collaborate at all organizational levels.
  • Team-oriented leader with a strong customer-service mindset and the ability to build trust with both union and non-union stakeholders.
  • PHR or SPHR certification preferred

  Key Competencies

  • Strategic HR leadership aligned with operational and business objectives
  • Union and non‑union employee relations, including grievance administration
  • Strong knowledge of federal and state employment laws and compliance
  • Trusted advisor to senior leadership with ability to influence and partner
  • Effective communicator across all levels of the organization
  • Talent acquisition, development, and workforce planning expertise
  • Conflict resolution, investigations, and risk mitigation
  • Budget management and operational execution in a multi‑site environment