About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As the Lean Manufacturing Manager, this role is responsible for driving operational excellence within the Customer Service Center (CSC) by implementing and sustaining lean methodologies aligned with corporate policies and customer expectations. The position ensures the continuous improvement of processes, cost efficiency, and service delivery, in close collaboration with regional and corporate teams. The role supports the CSC General Manager in achieving budgetary and performance goals.

Main Accountabilities

Lean Production & Operational Excellence

• Lead the deployment of the LSG Production System across the CSC, ensuring alignment with corporate and regional standards.
• Champion continuous improvement initiatives, including Kaizen events, root cause analysis, and waste elimination.
• Facilitate lean training and workshops to build internal capabilities and foster a culture of operational excellence.
• Collaborate with CSC leadership to define and execute improvement targets, monitor KPIs, and report performance metrics.
• Identify cost reduction opportunities and ensure delivery of productivity improvements that meet budget expectations.
• Promote cross-CSC knowledge sharing and best practice dissemination across the region.

Leadership & Change Management

• Mentor and coach CSC department managers and key personnel on lean principles and production system methodologies.
• Act as a change agent, driving engagement and accountability for process improvements across all levels of the CSC.
• Support strategic initiatives by aligning lean efforts with broader business goals and customer satisfaction metrics.

Knowledge, Skills and Experience

• Bachelor’s degree in Industrial or Process Engineering, or equivalent experience.
• 5–7 years of experience in production/process improvement, with 3–5 years in a manufacturing or automotive environment.
• Demonstrated success in leading lean transformations and delivering measurable results.
• Strong facilitation skills with experience in leading cross-functional teams and workshops.
• Deep understanding of lean principles, including Toyota Production System methodologies.
• Six Sigma Black Belt, Green Belt, or Lean Master Certification preferred.
• Experience in Total Quality Management and organizational change initiatives is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Proficient in Windows-based software and data analysis tools.