About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Welcome to the world of food production management! 
It's a thrilling world where you get to oversee a team of food production employees, including cooks and supervisors for our Portland, OR facility. 

You'll be responsible for ensuring that all activities in food production are in line with customer policies and requirements. But don't worry, we've got your back with some tips and tricks to help you ace your job.

As the Operations Manager, you will manage the department concerning daily hours, schedules, productivity, quality, and safety. You'll need to ensure on-time and accurate production in the preparation of food and catering of flights utilizing Variable Production Systems (VPS) and ready-time information. This means overseeing the food production departments, implementing short and long-term operation plans, and ensuring efficient and timely corrective actions in case of deviations.

LSG Sky Chefs has over 80 years of Catering experience and is the world’s leading provider of end-to-end on-board airline products and services.
 

Perks:
•    401(k) matching
•    Dental insurance
•    Free Meals
•    Employee discounts
•    Flexible spending account
•    Health insurance
•    Health savings account
•    Life insurance
•    Paid time off
•    Parental leave
•    Professional development assistance
•    Vision insurance
 

Main Accountabilities

• •    Implement department short and long-term operation plans in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of deviations
  •    Coordinates customer meal presentations which showcase available menus
  •    Oversee the department's economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements.
  •    Support and implement the principles of Lean manufacturing
  •    Ensure optimal deployment of human, technical, and material resources in the department
  •    Ensure that department work methods are in line with the company’s standards and customer contracts
  •    Responsible for department costs to budget through effective manpower planning, purchasing, scheduling, and overtime usage
  •    Ensure par levels of inventory are in line with needs and budget
  •    Maintain an ongoing, positive, and pro-active relationship with all internal and external customers
  •    Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
  •    Investigate customer quality issues, develop and implement corrective actions
  •    Participate in the daily operations briefing
  •    Strategically plan, organize, and manage the food production department with regard to daily hours, schedules, productivity, quality, and safety.
  •    Ensure on-time and accurate production in the preparation of food and catering of flights utilizing Variable Production Systems (VPS) and ready-time information
  •    Ensure that the area of responsibility is properly organized, staffed and directed
  •    Make the company's values and management principles live in the department(s)
  •    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  •    Participate and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, LSG Production Systems, Employee Safety
   

Knowledge, Skills and Experience

• •    Bachelor’s degree or equivalent experience preferred
  •    Five to seven years of directly related operational experience required
  •    Strong presentation, communication, training, and interpersonal skills
  •    Ability to develop and lead others to obtain desired results & achieve budget
  •    Experience in managing a manpower planning and scheduling tool (i.e. VPS)
  •    Strong knowledge of FDA, Good Manufacturing Practice (GMP), and HACCP guideline
  •    Excellent analytical and conceptual skills
  •    Demonstrable record of understanding and meeting customer expectations
  •    Proven track record of understanding the drivers of product and labor cost variances
  •    Good knowledge of Microsoft Office and Windows-based computer applications