About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As an Account Supervisor, you will serve as the primary liaison between our airline partners and internal operations teams, ensuring alignment of expectations and the delivery of high‑quality, customized in‑flight catering services.

In this role, you will oversee day‑to‑day operational coordination, respond to client needs, and maintain clear, consistent communication with internal stakeholders. You will be responsible for ensuring seamless service execution, managing contract compliance, and driving customer satisfaction while proactively identifying opportunities for operational improvements and business growth.

This position also requires strong attention to budget management, performance monitoring, and adherence to our rigorous standards for quality, safety, and efficiency.

The ideal candidate brings experience in food production, airline operations, or catering, along with hands‑on involvement in customer‑facing operations, service delivery, or project management. Exceptional communication skills and the ability to build strong, collaborative relationships are essential.

Main Accountabilities

Customer Account Relationship Management 
    • Build trusted relationships with assigned airline partners 
    • Act as the daily liaison between customers and operations teams 
    • Communicate proactively, anticipate needs, and follow through consistently 
    • Ensure accurate billing, provisioning, and customer specific inventory levels 
    • Support on time departures by coordinating catering plans and last minute changes 
    • Track and maintain equipment and product pars tied to airline standards 
    • Monitor quality scores, flight attendant feedback, and service data 
    • Partner with Quality and Operations teams to maintain food safety and compliance 
    • Coordinate airline audits and service evaluations, ensuring timely responses 
    • Support menu presentations and special projects alongside the Executive Chef 

This role is about relationships and execution not sales quotas. 

A Day in the Life 
No two days are exactly the same but here’s what success typically looks like: 
    • Start the day reviewing service performance, quality scores, and upcoming flight needs 
    • Connect with airline partners to confirm expectations and address questions early 
    • Walk the operation, partnering with production and quality teams to ensure alignment 
    • Adjust plans in real time if flight schedules or customer needs change 
    • Track inventory levels, equipment availability, and billing accuracy 
    • Coordinate with Quality on audits, feedback trends, or service improvements 
    • End the day knowing flights went out on time and relationships stayed strong 

You’ll be visible, collaborative, and deeply connected to the operation.

Knowledge, Skills and Experience

•     • Bachelor’s degree or equivalent experience 
      • 3–5 years in a customer facing, operations, service or project management role  
          ○ Aviation, food service/production, catering, a must 
      • Strong communication skills and relationship building ability 
      • High attention to detail with excellent follow through 
      • Experience managing product and labor cost drivers 
      • Comfortable in fast paced, time sensitive environments 
      • Proficient with Microsoft Office and standard business tools 
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