About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

 The Production Control Planning Supervisor oversees daily operational data flow, production reporting, and IT coordination within the CSC. This role ensures master data integrity, system compliance, and effective communication across operations, program management, and IT.

The supervisor also leads a team of CSC IT personnel, drives process improvements, and development and maintenance of all manufacturing production schedules that will adequately fulfill customer demands.  Maintain goal performance reporting and analysis.

Main Accountabilities

•    Responsible for supervision of CSC IT personnel with regard to daily operational meal ordering and
•    production reports.
•    Responsible for the information flow in the CSC(s) – Lead Production Control
•    Collaborate with CSC operations and lean management to create and maintain local master data
•    (workstation assignments, ready times, run rates, etc.)
•    Ensure and oversee CBASE / SAP process compliance
•    Update and communicate all daily operation information in a timely, accurate, and user-friendly
•    manner
•    Act as CSC's primary liaison to Program Management for central data issues resolution
•    Act as CBASE Super User and participate in the CBASE Super User Community
•    Validate customer specifications & schedules
•    Streamline operational processes and improve quality of deliverables
•    Participate and support Lean initiatives
•    Ensure Airline Flight Attendance Comment Feedback program is in compliance and accurate and dispute handling with internal and external customer.
•    Supporting IT and Total Infrastructure Outsourcing (TIO)
•    Ensure CSC is compliant with all Information Technology policies and procedures including TIO
•    Processes
•    Support the procurement/purchase of all IT materials
•    Interacts with internal end users and IT on all levels to help resolve IT related issues and provides
•    answers in a timely manner

Leadership
•    Ensure that the area of responsibility is properly organized, staffed and directed
•    Guide, motivate and develop the subordinate employees within the Human Resources Policy
•    Participates in coaching the expanded Global Performance System (GPS) process, as well as
•    additional career development activities to enhance the effectiveness and potential of the team
•    Make the company's values and management principles live in the department(s)
•    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer
•    corrective actions in case of deviations

Knowledge, Skills and Experience

•    Bachelor’s degree or equivalent experience required
•    Two to Five years supervisory experience in an IT operations environment required
•    Working knowledge of ERP systems (SAP) a plus
•    Strong experience with MS Officer required
•    Strong interpersonal, planning, and organizational skill
•    Strongly analytical and problem-solving skills
•    Technical skills to include: understanding database platforms; stored procedures; Java JSP, shell scripting, Microsoft Office Suite, SDLC, and Security
•    Good communication skills
•    Excellent time management skills with ability to use independent judgment effectively
•    Excellent customer service attitude (internal and external)