About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking a dynamic and experienced Senior Manager – Operations to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.

The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence.

This role is a pipeline position for Director-level succession, and requires someone who can balance strategic oversight with hands-on leadership.

Main Accountabilities

Business Strategy, Policies and Tools

• Execute the implementation of the CSC planning
• Ensure compliance with the policies provided by CSC and Corporate

Managing Business

• Provide data for the development of an annual business plan and budgeting for the CSC
• Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
• Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.
• Ensure optimal deployment of human, technical and material resources in the CSC
• Ensure the ordering of all materials needed at the CSC
• Ensure that the CSC work methods are in line with the company’s standards and customer contracts
• Initiate Capex requests
• Initiate and control continuous optimization of processes
• Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regula­tions and customer requirements
• Ensure clear communication and close cooperation with all relevant internal and external interfaces

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• In addition, five to seven years of experience in related field required (Airline Catering, Hospitality Operations or similar fast-paced customer-driven environment)
• Experience in managing multiple departments
• Excellent communication skills both verbal and written
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft Office and Windows-based computer applications
• Experience working in unionized enviornments is a plus