About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Administrative position with responsibility for providing general support to the Customer Service Center drivers and small team in Oakland, CA. This role involves providing support to internal and external customers, answering phone calls and following up on email request and inquiries from customers, managing and tracking FedEx shipments, and overseeing accurate inventory records, coordinating stock levels, and ensuring timely replenishment to align with production requirements.  In addition to performing other duties and responsibilities as assigned by management.

Perks:
•    Medical, Dental, Vision ELIGIBLE DAY 1!
•    Employer-paid life insurance, AD&D, and a variety of voluntary benefits. ELIGIBLE DAY 1!
•    Tuition Reimbursement
•    Vacation, Sick, and Holiday Pay
•    401(k) including company match
•    Free Meals & Parking
•    Membership to American Airlines Credit Union
•    Opportunities for Advancement

Main Accountabilities

Order Processing:
•    Reviews and processes customer orders accurately and timely.
•    Enters order data into the production system.
•    Communicates order details to relevant departments.
•    Inventory Control:
•    Maintains accurate inventory records.
•    Monitors inventory levels and places orders for supplies as needed.
•    Make sure proper First in First Out (FIFO) of products is being followed, Ensure proper handling of expired products and Keeping an inventory of all merchandise entering or exiting the facility.

Quality Control:
•    Ensures adherence to quality standards and procedures.
•    Conducts quality checks on finished products.
•    Reports quality issues to relevant departments.

Customer Service:
•    Provides excellent customer service by addressing inquiries and resolving issues.
•    Communicates with customers regarding order status and any potential delays.

Knowledge, Skills and Experience

•    High school diploma or equivalent.
•    Previous administrative/coordinator support experience in production or a related field preferred.
•    Strong organizational and time management skills.
•    Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
•    Attention to detail and accuracy.
•    Ability to work independently and as part of a team.
•    Excellent communication and interpersonal skills.
•    Ability to work with minimum to no supervision, act in liaison of the Supervisor, self-starter, and problem solver.
•    Ability to lift/push a minimum of 25 lbs.