About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will be a partner with the Human Resources Manager and Vice President and be the face of the Company in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee's career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Must be able to work flexible hours to accommodate a 24/7 operation in multiple buildings – (typical schedule is day shift, but night shift visits will be required)

Main Accountabilities

Collaborate with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees - focus groups, surveys, etc.
Leading monthly engagement efforts to include planning and coordination
Foster a partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments. 
Ensure compliance with program fundamentals and payments.
Interact with new hires routinely within the operation. 
Follow up on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership.
Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPls
Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
Be a supportive point of contact for newly hired employees.

Knowledge, Skills and Experience

•    Minimum of 3 years’ experience in a related field/role – must have previous experience driving engagement efforts, retention, and morale. 
•    Previous leadership/management experience required will be collaborating with department leaders and senior leaders.
•    Comfortable working in a service industry/production environment; must be able to wear all required PPE to comply with GMP requirements while in production areas.
•    Plus, other duties as assigned; perform other related duties as required to support team objectives.
•    Basic to intermediate skills in Microsoft programs.
•    A bachelor’s degree preferred.
•    Must be able to work flexible hours to accommodate a 24/7 operation in multiple buildings – (typical schedule is day shift, but night shift visits will be required)