About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking an experienced Senior Account Manager to serve as a key liaison between our Customer Service Center (CSC) and multiple airline clients, including those with specialized catering needs (e.g., kosher, halal, lounge service, VSIE requirements). This role is responsible for overseeing Account Managers within the facility, ensuring exceptional service delivery, compliance, and customer satisfaction while also supporting new account start-ups and training at other CSC locations.

Main Accountabilities

Account Management

• Develop and maintain an excellent relationship with the assigned account (s) and act as a liaison between the CSC, the airline and the Key Account Manager
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure the on time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies and procedures and regulatory requirements
• Maintain customer specifications and monitor changes
• Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Develop, document and maintain flight attendant comment and delay database conducting root cause analysis and guiding implementation of process changes  if needed.
• Support the Executive chef in menu presentations as needed. Assist in Chef tables
• Track quality scores
• Ensure par levels of customer inventory and customer specific goods
• Participate in special customer projects

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Take Leadership role in monitoring activities of Account Managers
• Provide training where needed to Account Managers or subordinate employees who are SME’s for key accounts (Subject Matter Experts)
• Take an active role in improving process to insure Customer expectations are efficiently met

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required
• In addition, three to five years of experience in related field 
• Strong presentation, communication, training and interpersonal skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding of the drivers of product and labor cost variances
• Needs good knowledge of Microsoft Office and Windows-based computer applications

#LSGNS