About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking a dynamic and results-driven Operations Supervisor to lead a high-performing team within our Customer Service Center (CSC). The ideal candidate thrives in a fast-paced production environment, brings strong leadership and problem-solving capabilities, and is passionate about delivering a high-quality product to our customers. This role is also responsible for promoting a safety-first culture by actively monitoring and engaging employees in all safety and performance-related initiatives.

Main Accountabilities

Supervisory Responsibilities

• Ensure the operational area is effectively staffed, structured, and aligned to meet production and delivery schedules.

• Lead daily team briefings to communicate goals, expectations, and safety updates.

• Plan and manage labor resources to optimize productivity, control overtime, and meet business objectives.

• Ensure compliance with all applicable regulatory standards including but not limited to: FDA, USDA, OSHA, EPA, DOT, and HACCP requirements.

• Document, review, and improve departmental processes to support continuous improvement and operational excellence.

• Ensure timely, accurate production and catering of all scheduled flights and/or customer requirements.

• Enforce and monitor adherence to all safety protocols and company policies.

• Perform additional duties and projects as assigned to support operational goals.

Leadership & People Management

• Inspire, lead, and develop team members in alignment with company values and HR policies.

• Foster a positive, collaborative, and accountable team culture.

• Promote employee engagement through coaching, feedback, and performance recognition.

• Ensure all team members are trained, compliant, and aligned with company and regulatory expectations.

• Support and implement company-wide programs and initiatives, including Quality Assurance, HACCP, Lean Manufacturing, and Safety Systems.

• On-time execution of production and delivery schedules
• Compliance with safety and regulatory standards
• Employee engagement and performance metrics
• Productivity and cost control in the area of responsibility
• Continuous process improvement and problem resolution

Knowledge, Skills and Experience

• Education: Bachelor’s degree or equivalent experience required.

• Experience: 1–3 years of supervisory or team leadership experience in operations, production, logistics, food manufacturing, or a related field.

• Strong leadership, organizational, and decision-making skills.

• Proven ability to manage, coach, and develop frontline employees.

• Excellent interpersonal and communication skills to build trust and foster team performance.

• Demonstrated success in achieving productivity, quality, and safety goals.

• Working knowledge of regulatory standards (OSHA, GMP, FDA, USDA, EPA).

• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and other Windows-based applications.

• Ability to prioritize tasks, multitask effectively, and work under pressure in a deadline-driven environment.

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