About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As an Operations Supervisor – Assembly, you will play a critical role in leading and supervising the department. You will be responsible for maintaining efficiency, ensuring on-time delivery to the next department, and upholding the highest safety and compliance standards. Your role will include managing daily workflow, conducting team meetings, monitoring financial goals, and ensuring adherence to government regulations, including DOT, OSHA, FDA, and USDA requirements. You will also drive continuous improvement by implementing process enhancements, optimizing labor and productivity, and fostering a culture of accountability and operational excellence.

Main Accountabilities

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Associates/Bachelor’s degree or equivalent experience
• In addition, one to three years of supervisory experience in a high volume, manufacturing, food production and restaurant or catering environment or equivalent experience
• Must have strong and effective leadership and communication skills and the ability to successfully manage a staff of 20+ hourly employees
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to give negative and positive feedback to employees on a daily basis
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications

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