Job Description
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Posting Start Date:  2/16/26

Job Title: Supervisor Operations 
Job Location: Pittsburgh-USA-15231 
Work Location Type: On-Site 
Salary Range: $55,023.00 - 68,779.00   

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking an energetic, hands-on leader who thrives in a fast‑paced production environment and enjoys developing and guiding teams. This individual will oversee daily operations to ensure employees are engaged, safety standards are upheld, and high‑quality products are consistently delivered to our customers. The ideal candidate is proactive, collaborative, and committed to fostering a culture of safety, quality, and performance excellence.

Main Accountabilities

Supervisory & Operational Management

  • Ensure the assigned operational area is effectively organized, properly staffed, and consistently meeting production and delivery timelines.
  • Lead daily team huddles to communicate goals, updates, and performance expectations.
  • Schedule, direct, and manage labor resources to meet productivity targets while controlling overtime.
  • Maintain compliance with all applicable government regulations including, but not limited to, FDA, USDA, OSHA, EPA, DOT, and HACCP standards.
  • Document departmental processes, identify opportunities for improvement, and drive continuous operational enhancements.
  • Oversee timely and accurate production and/or catering for all flights.
  • Monitor and enforce adherence to all safety procedures and company policies.
  • Perform additional duties as assigned to support operational goals.

Leadership & Team Development

  • Coach, motivate, and develop employees in alignment with company values and HR policies.
  • Foster a culture that reflects the company’s leadership principles and operational standards.
  • Manage labor hours and departmental costs, taking corrective action when necessary to maintain budget alignment.
  • Actively participate in and support company initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety, and Production Systems.

Knowledge, Skills and Experience

  • Bachelor’s degree or equivalent industry experience required.
  • 1–3 years of related supervisory or operational experience preferred.
  • Strong leadership and problem‑solving skills with the ability to make sound decisions under pressure.
  • Excellent interpersonal and communication skills with the ability to lead teams and influence outcomes.
  • Demonstrated ability to coach and develop employees to achieve productivity and performance objectives.
  • Working knowledge of OSHA, GMP, FDA, USDA, and EPA regulations.
  • Strong organizational, verbal, and written communication skills with the ability to multitask effectively.
  • Proficiency in Microsoft Office and other Windows‑based applications.
  • Ability to work rotating shifts that include, morning, nights, weekends and holidays.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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